Welcome to the Terms & Conditions for using the Flowers Gants Hill website. These terms govern the use of our online platform for flower delivery in Gants Hill and the surrounding areas. By purchasing flowers or related products from our website, you agree to abide by these Terms & Conditions. Please read this document carefully before placing your order, as these terms explain the important legal obligations regarding your rights, our responsibilities, and the procedures involved in your online flower purchase and delivery experience.
These Terms & Conditions apply to all customers placing orders for flowers and related products through the Flowers Gants Hill online store. These terms specifically apply to customers in Gants Hill and its surrounding neighbourhoods. If you are unsure whether we deliver to your location, please refer to our Delivery Policy prior to placing an order.
Placing an order with Flowers Gants Hill is straightforward. To make a purchase, simply browse our flower arrangements and products, add the desired items to your online basket, and proceed to checkout. During the checkout process, you will be required to provide accurate delivery details, including the recipient’s full name, address, contact information, and preferred delivery date and time if available.
Once your order is submitted, you will receive an email acknowledgment confirming your order details. Please note that this confirmation does not indicate acceptance of your order; it simply acts as confirmation that we have received your request. Acceptance of your order and the completion of our contract will take place when we dispatch your order for delivery.
Flowers are natural products and colours, shapes, and sizes may vary. If a particular flower or arrangement is unavailable, we reserve the right to substitute products of similar style, quality, and value without prior notice.
All prices for flowers, delivery, and other products are clearly displayed on our website and are inclusive of VAT where applicable. Prices may change from time to time, but such changes will not affect any orders that have already been confirmed.
Payment must be made in full at the time of placing your order. We accept most major credit and debit cards. By submitting payment, you confirm that you are the authorised cardholder or have permission to use the payment method. Your payment details are processed securely and we do not store your full card details after processing your payment. An electronic receipt will be sent to you for every order placed online.
Flowers Gants Hill offers delivery services across Gants Hill and selected surrounding areas. Delivery is available on the dates and times shown on the website at checkout; please select your preferred delivery date when ordering. While we strive to fulfil all orders within the specified timeframe, delivery times are approximate. Same-day delivery may be available for orders placed before our specified cut-off time. If there is a delay due to circumstances beyond our control, we will contact you as soon as possible to update you on the status of your order.
It is your responsibility to ensure accurate delivery information is provided. If we are unable to deliver due to incorrect or incomplete information, or if no one is available to accept the order at the delivery address, we will contact you to rearrange delivery or organise collection. Additional charges may apply for re-delivery. Risk of loss and damage to items passes to you upon delivery to the specified address.
If you wish to cancel your order, you must do so as soon as possible. For most standard orders, cancellations or changes can only be accepted if received at least 24 hours before the scheduled delivery date. Later cancellations may not be possible, especially if the flowers have already been prepared or dispatched. To cancel or amend your order, please use the online cancellation feature in your account or contact us using the methods provided on our website.
Orders for bespoke arrangements or flowers required for specific events may be subject to special terms and may not always be cancellable. In cases where an order is cancelled in accordance with these terms, a full refund will be issued to your original payment method within a reasonable period. Refunds may take several days to process, depending on your bank.
Due to the perishable nature of flowers and related products, returns are generally not accepted unless the delivered goods are defective, damaged, or do not match your order. If you are dissatisfied with your delivery for any reason, you must contact us as soon as possible and within 24 hours of delivery. Please provide a description of the issue and photographic evidence if possible. Where appropriate, we will arrange for a replacement or issue a full or partial refund, at our sole discretion.
We are committed to ensuring the highest standards of quality and service. If you have any concerns, please notify us promptly so that we can resolve the issue to your satisfaction wherever possible.
Flowers Gants Hill’s liability to you in connection with any order placed is strictly limited to the purchase price of that order. We are not liable for indirect losses, including but not limited to loss of income, business, or anticipated savings, nor for any failure or delay in delivering products due to events outside our reasonable control, such as severe weather, natural disasters, or transportation strikes.
We take great care in preparing and delivering all orders; however, we cannot be liable for circumstances arising from incorrect delivery details provided by you, or failure to receive or collect your order.
Nothing in these terms shall exclude or limit our liability for death or personal injury resulting from our negligence, fraud, or any liability which cannot be excluded or limited under applicable law.
All content on the Flowers Gants Hill website, including product images, designs, text, logos, and graphics, remains our intellectual property or that of our licensors. These materials may not be copied, reproduced, distributed, or used for commercial purposes without written consent from us.
We respect your privacy and handle your personal data in accordance with applicable UK data protection laws. Your information is used solely to process and deliver your orders and to improve our services in accordance with our privacy policy. We do not sell or share your details with third parties for marketing purposes without your consent.
We reserve the right to amend these Terms & Conditions from time to time. Any changes will take effect as soon as posted on the Flowers Gants Hill website and will apply to all subsequent orders. We recommend that you review these terms prior to every purchase to stay informed of your rights and obligations.
These Terms & Conditions, and any disputes or claims arising from them, are governed by the laws of England and Wales. By using our service, you agree to submit to the exclusive jurisdiction of the courts of England and Wales with respect to any dispute arising under these terms.
If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining terms shall remain in full force and effect. Any failure or delay by Flowers Gants Hill to exercise any right shall not be deemed as a waiver of that right.
These Terms & Conditions constitute the entire agreement between you and Flowers Gants Hill in relation to your use of our website and services, superseding any prior agreements or communications.
If you have questions or concerns regarding these Terms & Conditions, or require assistance with your order, please contact us through the customer service methods listed on our website. We are committed to providing high-quality service to all customers across Gants Hill and the surrounding areas.
By submitting your order with Flowers Gants Hill, you are deemed to have read, understood, and agreed to these Terms & Conditions. Thank you for choosing us for your flower delivery needs in Gants Hill and nearby neighbourhoods.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Gants Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Gants Hill.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
