At Flowers Gants Hill, your satisfaction with our hand-crafted floral arrangements is our absolute priority. We take great pride in serving households and businesses across Gants Hill with only the freshest flowers. Our trusted local florist team sources flowers daily to ensure maximum freshness and longevity, giving you confidence in every order.
We carefully pack every bouquet to arrive in perfect condition. However, if your flowers or arrangement arrive damaged, wilted, or not as described, please notify us within 24 hours of delivery. Photographs of the damage will help us resolve your issue promptly. Our team is committed to replacing damaged items quickly or arranging an agreed refund, so you can enjoy beautiful blooms as soon as possible.
We guarantee that all flowers delivered by Flowers Gants Hill will remain fresh for at least five days from the date of arrival, provided that they are cared for according to our simple care instructions. Please display your flowers away from direct sunlight and draughts, and refresh the water daily. If you experience a problem with flower freshness within the five-day window, reach out to us and we will do our very best to address the issue.
If you are not completely happy with the condition or quality of your flowers, you may request a replacement or a full refund. To do so, please contact us with details of your concern and a clear photo of the flowers, ideally within 24-48 hours of delivery. Replacement bouquets are typically dispatched as a priority to ensure you are not left without your floral arrangement. If a replacement is not suitable, we will process a full or partial refund, depending on the circumstances of your case, to the original payment method. Our goal is to resolve all refund and replacement requests swiftly and fairly.
If you have any concerns or complaints—whether about delivery, freshness, or the service you received—please contact us and let us know how we can help. Your feedback is important and helps us to maintain our high standards as a trusted Gants Hill florist. We aim to acknowledge all complaints within 24 hours and strive for a full resolution within 48 hours. Our friendly team will work closely with you to put things right, whether by providing further information, a replacement, or a refund where appropriate.
Flowers Gants Hill has built its reputation on reliability, quality, and outstanding local service. We value our customers’ trust and are dedicated to making sure every floral delivery meets your expectations. Whether you are sending flowers to a loved one or decorating a workplace, our returns, refunds, and complaints policy is designed to give you peace of mind and assurance of a fresh flowers guarantee every time you order with us.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
